Amazon Connect - Customer Engagement

Amazon connect has added product purchase history to personalize customer interactions. Connect chat now supports passing a customer display name and contact attributes through the chat user inter face. Contact attributes include relevant mata data associated with the contact such as customary d loyalty status, or even condext about the web page that the customer was on and when they started the chat.

Transcript

Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!

Get the app