Balancing Risk and Responsibility in Deploying AI Features

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The chapter explores Zoom's approach to testing and responsibly implementing AI features, such as AI companion for meeting summaries and virtual background generation. It emphasizes the company's commitment to addressing privacy and security concerns before customer release, including testing features like automated video generation cautiously. The conversation also delves into the varying perspectives on AI adoption, focusing on the importance of early adopters and public sentiment in the evolution of technology.

Today, I’m talking with Zoom CEO Eric Yuan — and let me tell you, this conversation is nothing like what I expected. It turns out Eric wants Zoom to be much, much more than just a videoconferencing platform. Zoom wants to take on Microsoft and Google and now has a big investment in AI – and Eric’s visions for what that AI will do are pretty wild.

See, Eric really wants you to stop having to attend Zoom meetings yourself. You’ll hear him describe how he thinks one of the big benefits of AI at work will be letting us all create something he calls a “digital twin," essentially a deepfake of yourself that can go attend meetings on your behalf and even make decisions for you. I’ll just warn you: I tried to ask a bunch of the usual Decoder questions during this conversation, but once we got to digital twins going to Zoom meetings for people, well, I had a lot of followup questions.

Links:

Zoom gets its first major overhaul in 10 years, powered by generative AI | ZDNet
An interview with Zoom CEO Eric Yuan | Stratechery / Ben Thompson
Zoom is cutting about 150 jobs, or close to 2% of its workforce | CNBC
Zoom meetings are about to get weirder thanks to the Vision Pro | The Verge
Zoom Docs launches in 2024 with built-in AI collaboration features | The Verge
Zoom rewrites its policies to make clear that your videos aren’t used to train AI tools | The Verge
Zoom says its new AI tools aren’t stealing ownership of your content | The Verge
Zoom adds “post-quantum” end-to-end encryption | Zoom