EP #94 - Peter Käser: Disrupting Swiss E-commerce
Swisspreneur Show
00:00
Opticians - What Are the Optician's Challenges Along the Way?
I think that the most of the best exampled probably are the other optitians. And i think it was funny that in the beginning we didn't have a lot of reactions, rit because lots of people ot the competition lot. So then basically we have to cost them a journey, and we can see, no how the happiness actually develops over these different stages. Do you notice any difference according to the stages when you ask them? I think that the best experience we have, of the best courses immediately after the purchase. That's when you have allthedead had all the emotions, and you're in the store andi hopefully havea ise in conversation with the person...
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