Navigating Leadership Challenges in Consulting

The chapter explores various leadership challenges faced by a consulting team, including the impact of abrupt feedback on team dynamics, the importance of handling mistakes with resilience, and the necessity of maintaining a balance between high expectations and employee support. The speaker shares insights on effective communication strategies, emphasizing direct guidance without micromanaging, pushing team members towards broader perspectives, and the value of personal connections through phone calls and breakfast meetings. The chapter underscores the significance of creativity, persistence, and excellence in consulting work, exemplified through a consultant's experience managing a risky project and dealing with intense critiques from senior partners.