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From Combative to Constructive | Book Insights on Difficult Conversations by Douglas Stone, Bruce Patton & Sheila Heen

Book Insights Podcast

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How to Have Difficult Conversations

We're not in an easy time for having difficult conversations. We've got a mountain of progress to climb before we remember how to listen to one another. To get from blame to contribution involves first, listening. One of the book's rules is people never change without first feeling understood. Telling someone to do something makes it less likely they will. Their standing may just break down their wall of resistance.

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