I Don't Know What's Going to Happen, but I'm Not a Cryer.

Consumer New Zealand has lodged a complaint with the Commerce Commission alleging that jet star is misleading passengers about their rights under the Civil Aviation Act and Fair Trading Act. When flights are delayed or cancelled for reasons within an airline's control, which might be due to overbooking, mechanical issues, staff sickness, the airline has a responsibility to refund your flight and reimburse costs incurred from the cancellation or delay. Jet star at the moment is currently claiming it only has to provide up to a certain amount for like accommodation and reimbursements and stuff. It's misleading because jet star is misrepresenting. This is what consumer New Zealand sees, by the way, because jetstar is misrepresenting the limit of liability under