EP 205 - Abbas Haider Ali (Github) Building a Scalable Customer Success Program
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The Future of Chatbots
There's a massive opportunity here to leverage these large-scale LMs that actually analyze things like sales calls or conversations and emails. So I do think that is an interesting development area, but I don't believe I've seen any solutions that really solve for it yet. The closest is going to be things like the gongs of the world, the kind of capture that content, but it's not being put into a value framework.
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