Comprehensive Business Representation and Ontological Foundations

Exploring the necessity of capturing all aspects of businesses for effective decision-making, this chapter discusses the importance of a comprehensive conceptual representation of organizations and the role of business architects. It emphasizes the use of ontology as a foundation for creating a universal model to understand and optimize business operations. The chapter also delves into mapping business capabilities, value streams, service design, and the significance of enhancing customer experiences within the operational context.