Engagement in Retail: Observing Consumer Behavior and Empathy for Employees

Steve Madden (@stevenmadden) is a fashion designer and businessman, and author of The Cobbler: How I Disrupted an Industry, Fell From Grace, and Came Back Stronger Than Ever.

• How growing up as a half-Jewish, half-Irish outsider gave Steve a unique perspective and mindset that dispensed with establishment formalities.
• Why it's not failure that defines someone's character, but how someone responds to coming up short.
• In hindsight, Steve weighs the pros and cons of living by the "better to beg for forgiveness than ask for permission" credo.
• Why knowing what you don't know can be what Steve considers "a very big gift."
• Why it wasn't designs or talent that made Steve's company successful; it was the cultivation of an unstoppable work ethic.
• And much more...

Full show notes and resources can be found here: jordanharbinger.com/459

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