Engaging with Listener Feedback and Emphasizing Customer Service

On today’s episode, Chris and David Lord talk about the history of Nexa and what it takes to make a successful customer service call with your customers.

 

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6:40 what did you come in and change to make Nexa so successful?

12:50 What all are you able to do for the contractor?

16:37 What is the size of Nexa?

18:20 Are your agents overseas or in the U.S?

22:22 How is your cost comparable to others?

24:21 What are some good averages?

29:22 Phone call with Nexa CSR

42:56 What are you seeing these home services companies that are the biggest pain points?

49:30 Do you have to go back and reschedule?

51:58 What are you doing with the out bounding calls?

54:30 Is text messaging apart of this?