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#76 - Leading the Horse to Water | Jenn Roberts, ServiceTitan

Coffee & Compete

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Strategic Content Creation and Competitive Intelligence

The chapter emphasizes creating quality content aligned with internal thoughts for scaling, connecting to value propositions, and enabling continuous messaging drumbeats. It discusses learning from mistakes in competitive intelligence, embracing the role, and adopting holistic approaches in business strategies. The conversation highlights the importance of education, behavioral psychology, and gamification for effective competitiveness, as well as the challenges in activating insights and being strategic partners with customers for retention and differentiation.

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