The Importance of Meeting Expectations

Here’s what we’re talking about in this episode:

• Lise chats with Rob Beale about the Third Space fitness concept, which aims to be the "third space" for its members and inspire them to be their personal best.

• Third Space's unique set of amenities and its focus on experience: Rob Beale explains how Third Space is more than just a typical health club, with a focus on building beautiful facilities, personalized service, and expertise to deliver the best experience for members.

• The challenge of ensuring quality experience across multiple modalities: Rob Beale discusses the challenge of upholding Third Space's philosophy and ensuring quality experience across various modalities, and how recruiting passionate and talented people is key to achieving this.

• Third Space's selection process for trainers and instructors: Rob Beale shares Third Space's selection process for personal trainers and group exercise instructors, which involves a multi-stage audition and training program to ensure that instructors are experts in their field and can deliver a five-star experience for members

Links:

https://www.thirdspace.london/

https://www.linkedin.com/in/rob-beale-a537a917/?originalSubdomain=uk

https://twitter.com/RobBeale

https://studiogrow.co/

https://www.linkedin.com/company/studio-growco/