#386: Partnerships and Personalising for Airline Loyalty Profitability
Let's Talk Loyalty
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The Complexity of Loyalty Management
Loyalty is always considered to be this super easy thing. We switch on a couple of points and that's the job done. The challenge is almost what to say no to because we have to focus. And I think they're always about, you know, what value and aspirations you're going to give to your customers.
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