Radar - by nexxworks: $200B for AI, China’s Robot Race & Super Bowl’s Best Ads
Radar - by nexxworks
The Dark Side of AI in Customer Service
This chapter explores the impact of AI on customer service, highlighting the tension between efficiency and customer satisfaction. It discusses HP's controversial strategy of extending wait times, shedding light on the risks of prioritizing efficiency at the expense of customer happiness.
00:00
Transcript
Play full episode
Remember Everything You Learn from Podcasts
Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
