The Dark Side of AI in Customer Service

Europe is throwing big money at AI—will it pay off? Steven, Pascal, and Peter break down the AI Summit in Paris and the $200B data center gamble. Meanwhile, China’s AI comeback is heating up—Jack Ma is back, humanoid robots are making moves, and the race is on. Plus, a look at the biggest hits (and flops) from this year’s Super Bowl ads, and what it all says about marketing’s future.

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