In this episode of Deciphered, Jeff Tijssen, partner and global head of Fintech, Bain & Company and Mike Cashman, partner, Bain & Company are joined by Mike Edmonds, VP of Agentic Commerce, Commercial Growth, PayPal and Pahal Patangia, Head of Payments Strategy, NVIDIA to discuss the future of AI in financial services.
Timestamps:
- 00:00 Introduction
- 04:50 Personalization and friction reduction through agentic AI
- 05:13 Supercharging workflows in financial services with AI
- 06:19 Distinction between traditional, generative, and agentic AI
- 09:24 Shift from reactive to predictive banking with AI
- 13:46 Current adoption curve of agentic AI in finance
- 15:01 Promising use cases of agentic AI in commerce
- 17:27 Autonomous agents and redefining customer engagement
- 21:45 Barriers to adopting AI at scale in organizations
- 26:38 Building and maintaining trust in AI-driven decisions
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