Why Ethnography for Frontline Work?

Researching Street-level Bureaucracy: Bringing Out the Interpretive Dimensions (Routledge, 2024) is the first among a number of new titles in the Routledge Series on Interpretive Methods that we’ll be featuring on New Books in Interpretive Political and Social Science. In it, Mike Rowe discusses the continued relevance of the idea of street level bureaucracy, and the merits of adopting interpretive methodologies for studying frontline discretionary workers. He reflects on his own ethnographic and interview-based research among social welfare officers and police culture in the United Kingdom, and comparatively, in places where bureaucracy may be noteworthy more for its absence than its presence. 

Like this episode? You might also be interested in Sarah Ball talking about Behavioural Public Policy in Australia

Looking for something to read? Mike recommends In Praise of Floods by James C. Scott, and Then We Came to the End by Joshua Ferris. 

This interview summary was not synthesised by a machine. Unlike the makers and owners of those machines, the author accepts responsibility for its contents.

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