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Managing Change – Joe Leech on The Product Experience

The Product Experience

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How to Read a Person Like a Book

When I was 15 my mum's a psychologist and I found this bookshelf on a on this book on a bookshelf which was how to read a person like a book. The subject is of human behavior in the real world and not as simple as a it might seem when you read a book or a blog post about it upfront. We always want to get stats and more from analytics to understand what what is happening but also then to do some user research to back up anything that's happening. And then any ideas that we come up with in terms of solving a particular problem then we definitely roll out in terms of AV testing long term to figure out if those things are going to work

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