How AI is creating support roles, not taking them
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The Benefits of AI-powered Tools in Customer Support
The speaker discusses their experience working at Intercom and the pressure of using AI-powered tools effectively. They highlight the launch of their product, Fin, and the shift towards more automated resolution rates. The importance of content and the potential for AI bots to handle routine tasks is also discussed.
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