CNLP 495 | Tim Schurrer on Visionaries and Operators, Burning the Ships and What He Learned as a Young Leader from Apple, TOMS and as COO of Business Made Simple
The Carey Nieuwhof Leadership Podcast
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What I Love About Apple Retail Stores?
Apple hires for people, the people skills, not the skill set. They have this massive emphasis around the customer experience. If you've ever been to an apple store, sometimes you have to wait to talk to somebody. And that's a thing that they trained, it was Customer service training first and foremost.
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