The Future of AI in Customer Support

This chapter examines the current landscape of AI applications in customer support, challenging the notion that effective solutions are widely available. It highlights the potential for hyper specialization among AI agents that cater to specific market needs, emphasizing the efficacy of tailored solutions over generalized approaches. Additionally, the chapter discusses the transformational impact of AI on organizational communication and decision-making, underscoring the evolving role of large language models in enhancing workplace interactions.