The speakers discuss the benefits of building and integrating various tools into a CRM, highlighting the importance of automation and using HubSpot as an example. The chapter concludes with the host thanking the guest and sharing information on where to find more about their work.
Daphne Lopes, Principle Manager of CS at Hubspot joins Jay Nathan to talk about Hubspot's focus on meeting each customer at the right time with the right information through scaled CS.
In this episode, learn how segmentation, data models, content, and cross-collaboration all play a foundational role in creating a customer experience that is based on scale without sacrifice.
Connect with Daphne
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