Building a Moat Around Your Business

A customer that's buying from you in three different ways is a customer that has a much higher likelihood of staying the distance, right? So think about what you can be adding on as accelerators. Think of ways that you can enhance puopl's experience and increase or improve their results. And then number three is increase your renewal rate. Your renewal rate will be the make or break thing that determines,. if you scout your company, you will not be able to beat your own year over your numbers, if you do not learn to retain customers. There are many nuances to how you create an effective renewal and an retention plan for your products, programmes and services. But just like anything else in