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How Google measures developer productivity | Ciera Jaspan, Collin Green (Google)
Engineering Enablement by Abi Noda
The Importance of Human Judgment in Metrics
Colin: With an objective metric alone, it's often very hard to define what good is. He says Google relies on the counterbalance, the judgment of humans to tell you. Colin: We have a few metrics where we have consistently high scores for about as good as one might do on such questions.
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