We had a tendency to underestimate how much time it would take to complete o task. We got much better and realizing that if we're busi now, we're probably going to be busy next month as well. So developing all these strategies for sort of saying yes while saying no really was tremendously helpful in getting our work lives under control well. The biggest thing to bring in, i really think the biggest step is to get awareness. But you can also get to awareness by bringing up the concept of non promotable work.

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