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Rory Sutherland: His BEST interview EVER | Ep 127

We Have A Meeting

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Understanding Consumer Trust and Brand Awareness

This chapter explores the paradox of advertising effectiveness, emphasizing the significance of brand recognition and its impact on consumer behavior. It discusses strategies for addressing consumer skepticism, the importance of building long-term relationships over cheap sales, and how resolving issues can enhance customer loyalty. Through examples like review ratings and innovative marketing strategies, the dialogue reveals the complexities of consumer trust and decision-making.

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