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134: How to Sell Your Hardware Product B2B

Product Startup

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The Power of After-Sale Service in B2B

B2B is a much tighter knit community. You're selling to a handful of people who know each other or at least just a couple degrees of connection away from those colleagues. So it's almost like the power of the online review, but amplified substantially. It may be almost more damaging than public if you do bad or more positive potentially than a public review if you do good. That after-sale service gives you the benefit of the doubt to get better margins on your product.

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