"What we crave, if there's that word again, is that they at least validate them. When we are furious, we want another person to say, I can see that you've been driven to distraction," she says. "If you can be the parent who actually helps your teenager feel heard, you might have to listen and ask questions." 'We don't want others necessarily to agree with all our feelings, but what we crave ... it sounds desperately simple in a way,' he adds.

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