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Citizens Bank's Beth Johnson: 'Personal interaction remains important to customers'
Tearsheet Podcast: Exploring Financial Services Together
Do You Service Everybody?
The more people are comfortable with getting quality insight that helps their, you know, helps their life. The more comfortable they are in a safe, secure, smart way sharing some of that data to have really good advice given to them. We saw the same need to transition more to the digital channels more comfort with remote. But there were a couple of nuances that I think were really important and one of which was the most surprising to me.
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