How to Handle Crucial Conversations

Start with the heart. This involves getting your heart right and avoiding the fool's choice. Break down your goals into three parts: what you really want for yourself, others and the relationship. Then, when faced with situations like the one earlier, take a step back. Examine if your motives have shifted,. If you're now focused on defending your ego rather than completing the project on schedule, then refocus and consider what you should do to achieve your real goals.