The E in here stands for empathy. This is where you're imagining yourself in the person's shoes that you can't know unless you've walked a mile in their moccasins. So when they're speaking, make an effort to think about where they're coming from and why. Anticipate based on the content. Where are they going with this conversation? What's their end goal? The R standing for review is a very powerful memory strategy. You're thinking about what the speaker really is saying. And after they finished talking, let them know that they've been heard.