The Role of Service Design and Organizational Change

Service design isn't enough... This sentiment has been expressed on the Show many times before. And I agree. The challenges organizations face these days are too complex to be solved by (service) design alone. But here's the strange thing. Although we pride ourselves on bringing a holistic user perspective to the table, this holistic perspective is often missing when it comes to our own field. We still have many blind spots when it comes to collaborating with other business disciplines. Just think about what your relationship is to HR, IT, operations, marketing, sales, support, strategy, etc. This lack of alignment and integration with other parts of the business is unnecessarily limiting the good you can do. In this episode of the Show I talk to Clara Llamas about how we can break free from these limitations... without turning service design into a Frankenstein monster. I guess the point is that we as a community often carry a very heavy (and unhealthy) responsibility of having to deliver great services, almost by ourselves. Well, we really need to stop that way of thinking and find better ways to share the workload. If you're interested to learn how, click the link below and find out. Be prepared. There are some very thought provoking questions in this episode :) Enjoy and keep making a positive impact! [ 1. GUIDE 📺 ] 00:00 Welcome to episode 144 03:30 Who is Clara 04:15 60 second rapid fire 06:15 How did it start 08:15 The current boundaries 13:00 Where can we grow 15:00 How did we get here 19:15 The perspective shift 22:00 The opportunities 26:45 Where are we in the chain 30:00 Organizing the house 34:30 What's missing 39:30 Taking the first step 42:30 What does this mean 47:00 Silent design 49:00 Final thoughts [ 2. LINKS 🔗 ] - https://www.linkedin.com/in/clarallamas/ - Capitalism without Capital (book) - https://amzn.to/3C5B1mH [ 3. NEXT STEP 💪 ] Looking for more? We've got you covered. Click the link below to join the Service Design Show community. https://servicedesignshow.com/subscribe/ You'll get access to inspiring stories and practical advice that helps to level up your service design career!