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3min chapter
From Hype to Reality: The Current State of Enterprise Generative AI Adoption
The Data Exchange with Ben Lorica
Maximizing Productivity in Enterprise Customer Support with Generative AI
This chapter explores the positive impact of generative AI on enterprise customer support teams, supported by a study showing significant productivity gains through fine-tuning and retrieval-augmented generation. It emphasizes the importance of team maturity and appropriate use case selection for successful AI implementation across different industries.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode