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7min chapter
E86: How Customer Success Drives Business Growth with Gainsight CEO Nick Mehta
Topline
Evolving Sales Strategies and Customer Success
This chapter examines the transformation of business consumption models, emphasizing the need for sales strategies that prioritize customer retention and long-term growth. It discusses the critical role of customer success management in driving revenue, balancing commercial insight with relationship-building, and adapting to technological advancements in the industry.
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