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688: The Power of Leadership Through Hospitality, with Will Guidara

Coaching for Leaders

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The Power of Hospitality in Leadership

This chapter explores the vital distinction between service and hospitality, highlighting how true hospitality fosters emotional connections and enhances leadership effectiveness. It emphasizes the importance of creating a supportive environment where team members feel valued and empowered, ultimately leading to memorable customer experiences. The discussion also addresses the necessity of thoughtful feedback and communication, reinforcing the notion that hospitality should permeate all aspects of leadership.

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