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You Can't Evaluate Your Own Tone
"I don't think digital communication has helped, right? This is how much trickier I think without the non-verbals," he says. "People are hardwired very differently and we sense things like much more sensitively than some people." And it really helps if you get to know employees a little bit better or kind of, you know, an assistant coach or a different manager so that they can understand them better.