The Importance of Clarification in Harder Cases

Many of these easier cases are often handled with just the word of oops or even just a wince. People almost never in an apology actually say I really did have an ill intent towards you. So the sort of apology people give they try to explain their behavior and be at fault even though they usually wouldn't admit to an ill intent. What else will be the hardest case? Try to imagine the apology that's most difficult to perform, right? The most challenging apology is one where you had an ill intent and yet you still want to apologize.