Always, Never, Never

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Listen carefully when people use phrases like always and never. There's a mental model that this person is matching to. Be open to the possibility that always is not always. When you listen in at that level, you'll help both parties make a big difference. It's impossible to listen at that level if your head is in a phone on an iPad, on a computer because listening is something that happens in the modern part of the brain. And there's a myth around multitasking that many people believe they can listen to a human conversation and actually listen.

Oscar Trimboli explores the science behind listening–and how you can become great at it.

— YOU’LL LEARN —

1) The difference between a good listener and a great one

2) How to get into the great listening mindset

3) The one question that will cut your meetings in half

Subscribe or visit AwesomeAtYourJob.com/ep808 for clickable versions of the links below.

— ABOUT OSCAR —

Oscar Trimboli is an author, host of the Apple award-winning podcast Deep Listening and a sought-after keynote speaker. Along with the Deep Listening Ambassador Community, he is on a quest to create 100 million deep listeners in the workplace.

He is the author of How to Listen - Discover the Hidden Key to Better Communication - the most comprehensive book about listening in the workplace, Deep Listening - Impact beyond words and Breakthroughs: How to Confront Assumptions. We adapted our previous episode with Oscar into the LinkedIn Learning course called How to Resolve Conflict and Boost Productivity through Deep Listening.

Oscar is a marketing and technology industry veteran working for Microsoft, PeopleSoft, Polycom, and Vodafone. He consults with organizations including American Express, AstraZeneca, Cisco, Google, HSBC, IAG, Montblanc, PwC, Salesforce, Sanofi, SAP, and Siemens.

Oscar loves afternoon walks with his wife, Jennie, and their dog Kilimanjaro. On the weekends, you will find him playing Lego with one or all his four grandchildren.

• Book: How to Listen: Discover the Hidden Key to Better Communication

• Quiz: ListeningQuiz.com

— RESOURCES MENTIONED IN THE SHOW —

• Book: The Square and the Tower: Networks and Power, from the Freemasons to Facebook by Neil Ferguson

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