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808: How to Become a Great Listener with Oscar Trimboli

How to Be Awesome at Your Job

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Always, Never, Never

Listen carefully when people use phrases like always and never. There's a mental model that this person is matching to. Be open to the possibility that always is not always. When you listen in at that level, you'll help both parties make a big difference. It's impossible to listen at that level if your head is in a phone on an iPad, on a computer because listening is something that happens in the modern part of the brain. And there's a myth around multitasking that many people believe they can listen to a human conversation and actually listen.

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