Verbal Communications: Sam Horn
Hardcore Soft Skills Podcast
00:00
Introduction
Yadika: Don't you feel now that as we mostly engage our lives online, that it is so difficult to communicate verbally? We can be misunderstood, we have to deal with angry customers. You will hear a how-to for each one of these scenarios from the expert in verbal communications, Sam Horn. She is the author of nine award winning books including Got Your Attention and Tong Fu - one of my personal favorites.
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