261 - Hack Your Bureaucracy - Marina Nitze
You Are Not So Smart
How to Make a Bureaucracy Work for You
When I was at VA starting in 2012, you would get over 100 letters in your mailbox from the VA. The average veteran we interviewed with like, I would throw them out because also the last possible time I want to hear from the VA is the day after I separated. So a huge helpful bureaucracy hack that really moved the needle there was instead shifting it to say like, what's the veteran's experience here?
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