2min chapter

The ONE Thing cover image

403. Process Can Set You Free with Hilary Corna

The ONE Thing

CHAPTER

The Importance of Anonymity in Process Transformation

A friend of mine started working at Facebook two years ago in Austin, Texas. She complained that she didn't talk to her boss all but once a week and they barely check on her. "People want to know what's expected of them," he says. Process is failing because it doesn't give people the predictability or safety they need.

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