Anyone lucky enough to have seen Wim Wenders’ 2023 masterpiece Perfect Days is familiar with the dignity of professional Japanese toilet cleaners. Mark Eltringham, the publisher of the excellent future of work newsletter Workplace Insight, hasn’t seen Wenders’ movie, but he is nonetheless sympathetic to the dignity of the armies of invisible workers paid to clean up our mess - from those who tidy up offices to to those who scrub public toilets. We conveniently ignore this precariat, Eltringham argues, when it comes to imagining the impact of AI on jobs. While tech elites debate hybrid schedules and productivity algorithms, these essential workers remain largely untouched by automation's promises and threats, establishing a convenient myopia in our understanding of work's future. So next time you go to your office or use a public bathroom, Eltringham suggests spare a thought for the professionals who made the experience palatable - and ask yourself why it’s their voices that are missing from our mostly privileged and solipsistic AI centric conversations about the future of work.
1. The "Solipsism Problem" in Work Discourse
Eltringham argues that workplace conversations about AI, remote work, and the "death of the office" suffer from solipsism - knowledge workers project their own experiences onto the entire workforce, ignoring that these discussions only apply to maybe 30-40% of workers.
2. AI's Uneven Impact Across Job Types
While tech elites debate AI's productivity effects, vast numbers of workers - from toilet cleaners to factory workers - remain largely untouched by automation. The AI revolution is primarily a knowledge worker phenomenon, not a universal workplace transformation.
3. The Return-to-Office Paradox
Tech companies like Google and Microsoft led the push to get employees back into offices, despite having the most sophisticated remote work capabilities. This suggests that even digital-native companies see value in physical proximity that goes beyond mere productivity metrics.
4. "Weak Ties" Matter More Than Water Cooler Moments
Eltringham dismisses the clichéd "water cooler conversation" argument for offices, arguing instead that the real value lies in "weak ties" - the informal networks that help you connect with people who know other people, creating problem-solving chains that are harder to replicate virtually.
5. Work Culture Trumps Office Design
A good working culture in a badly designed office will make people happy, but a bad culture in a beautiful office won't. The focus on trendy office furniture and Silicon Valley-style spaces misses the point - relationships and culture matter more than design aesthetics.
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