In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support.

Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their groundbreaking projects, discussing how digital coaching and performance-first approaches have revolutionized learning in sectors ranging from healthcare to corporate consulting.

Hear firsthand accounts of reducing onboarding times, increasing employee confidence, and solving complex information access challenges. The conversation tackles critical industry challenges, including the limitations of traditional training methods and the urgent need for adaptive learning solutions in a rapidly changing workplace.

With candid insights into their professional struggles, breakthrough moments, and vision for the future of learning and development, Karen and Alfred offer a powerful narrative about innovation, persistence, and the critical role of performance support in modern organizations.

This episode is a must-listen for learning professionals, leaders, and anyone interested in understanding how workflow learning can transform workplace performance and employee development.

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