The Importance of Understanding the Customer's Pain

I've seen and talked to platform teams where it sometimes feels like they're trying to create the next one platform to rule them all. And what we're talking about here, there's aspects of this really of servant leadership. The focus needs to be on making something that is 10x better for the developer, not for yourself. If you're delivering something that's like, man, better, like, it's just not going to cut it, right?