Working With a Dealer Is Different From Working With Other Dealers

"It was a far drive, and she was injured. And so we didn't want to, you know, travel far if we didn't need to," Nancy says of her daughter's accident. "From the first phone call, when john james answered the phone and spoke with us ... It was a different experience." The couple say they were suspicious at first but later found out that James had been upfront about what he expected from them.