Motivating Knowledge Sharing and Simplifying Documentation Processes

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Lynda King, Director of Knowledge Management at ServiceNow.

Lynda is a seasoned professional and expert with more than 20 years  of leading Global Support Operations. She has implemented CRM technology  and Knowledge Management systems including ServiceNow, Salesforce,  and Clarify to improve productivity, increased customer value,  increased employee engagement to deliver profit to the bottom line.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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