The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

How to deploy empathy to get the most out of customer interviews, according to Geocodio's Michele Hansen

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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How to Reach Out to Long Term Customers

recruiting participants is probably one of the most challenging areas of all this, right? Yes. And it really depends on on the size of the company too, and how much resources you have to put into that. But even the smallest companies can find people to interview, whether within ther their customer base, simply emiling them. Ytmina: You just have to get out there and start asking people. If you're solving a problem that people will care about, they will talk to you.

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