Optimizing Mortgage Payments and Customer Service Strategies

The chapter explores the benefits of overpaying a mortgage versus saving spare money, emphasizing long-term interest savings and the importance of reducing the mortgage term. Special tips are provided for managing low rate mortgages and loans with higher APR, along with advice on overpaying mortgages due for renewal. Additionally, insider tips are shared on providing excellent customer service and value for customers, highlighting strategies like suggesting cost-effective alternatives and revealing secret codes used by shops.