Building a High Achieving, Understandable and Predictable Revenue Engine

Predictable is the key to any ops team. If you can build a predictable and repeatable engine, that's an incredible asset to your organization. The term adaptive excellence is something that i heard for the first time over ten years ago, and it's been something that's really stuck with me ever since. Being adaptively excellent means being able to use your previous experiences and the context of that situation to make smart decisions. That's really what operators do so well.