The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Navigating a new era of AI-first customer service

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Navigating AI in Customer Support

This chapter offers practical insights for companies considering AI tools for customer service, urging them to prioritize real user experiences over marketing hype. It discusses the complexities of successful AI implementation, the importance of strategy and teamwork, and the evolving nature of AI in enhancing customer interactions.

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