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Product Journeys: Zappos

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Hilocrasy Is a New Organizational System to Make Zapples Run More Like a City

Hilocrasy is a new organizational system to make zapples run more like a city. The idea is that when you distribute authority, people take ownership over their work. Each one of these circles will have something called a lead link. And the lead links major accountability and resource distribution. It just kind of takes that people management piece out of there.

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